Refund Policy

Thank you for choosing TourLives Travel. We are committed to delivering a seamless travel experience. If you're not satisfied with a tour or activity you booked, we are here to help—according to the terms outlined below.

Refund Eligibility

• Refund requests must be made at least 48 hours before the scheduled tour/activity.
• The booking must not be part of a non-refundable deal or limited-time offer.
• A valid booking ID or confirmation email is required.
• No-shows or late cancellations are not eligible for refunds.
• Some tour partners may have separate refund conditions.

Non-Refundable Cases

• Tours or activities that have already been used or started.
• Custom tour packages with non-refundable terms.
• Requests submitted less than 48 hours before the scheduled time.

How to Request a Refund

• Contact us: Email info@tourlives.com or call our support team with your booking info.
• Review: Your request will be reviewed within 2–5 business days.
• Processing: Approved refunds are returned via the original payment method.

Refund Methods

• Card payments: Refunded to the same card.
• Bank transfers: 5–10 business days.
• Store credit: Available upon request in certain cases.

Fees & Deductions

• A processing fee may apply depending on the tour provider.
• Original transaction or gateway fees are non-refundable.
• TourLives Travel is not liable for any currency exchange losses.

Late or Missing Refunds

Still waiting for your refund? Here's what you can do:

• Recheck your bank account.
• Contact your card provider.
• Email us at info@tourlives.com if needed.

Exchanges

We do not offer direct exchanges. However, we may allow:

• Date changes for tours (subject to availability).
• Store credit to use on another tour.

Cancellations

Cancellation terms depend on the specific activity. Please check your booking confirmation for activity-specific cancellation policies.

Contact Us

Email: info@tourlives.com
Phone: Available through our support team
Website: www.tourlives.com